Fetch Robotics FAQ

Getting Started

Once Fetch Robotics robots arrive at your facility they can be fully operational and working within just hours of setup.

Setup involves four steps:

 

  1. Unpack robot and connect to Wi-Fi.
  2. Map your facility and localize your robot.
  3. Annotate your maps, create destinations.
  4. Create and schedule workflows.

Mapping is easily accomplished by walking your Fetch robot through your facility with the included controller.  Once this is complete, the next step is creating keep-out areas, speed zones, preferred paths, and destinations for the robots.  Next, you assign your robots to your map and set up and schedule workflows.  The interface is intuitive and most operations are point-and-click.  You can complete the entire process in just a few hours.

Building a map of your facility is accomplished by driving one of your robots through it with a joystick.  Laser sensors on the robots see objects and map it as you pilot it through.  Maps are built real-time so they are complete the moment you finish walking your robot throughout the entire area.

You can find additional information on map building best practices in our FetchCore User Manual. You can also learn more about mapping from this article in our resources section.

The FetchCore Cloud Robotics Platform for On-Demand Automation enhances industry standard mapping allowing over one million square feet to be mapped by our robots. Learn more about FetchCore here. Learn more about facility mapping from this article in our resources section.

Robot Basics

Fetch robots “see” through a combination of 2D laser and 3D camera sensors.  This ensures the best combination of high/low coverage and range.  Fetch robots are further enhanced with robot awareness and anticipation capabilities through occlusion detection and dynamic obstacle avoidance technology. These features are unique only to Fetch Robotics robots.

Fetch Autonomous Mobile Robot (AMR) solutions are collaborative and operate safely in spaces shared by people.  Few, if any, changes are required of your current operation, and with the FetchCore Cloud Robotics Platform for On-Demand Automation, our robots can be deployed in just hours.

 

This differs greatly from goods-to-person systems like Kiva which typically require extensive changes to your warehouse environment and your existing processes. Because these types of systems require dedicated “no people allowed” spaces, planning and setup of Kiva robots can take many months or even more than a year.

Fetch Robotics robots’ maximum forward and turning speeds are limited to ensure a more natural and safe experience in commercial and industrial environments shared with people.

You should expect to see speeds up to 1.5 meters-per-second with the ability to create speed zones to enforce reduced speeds in designated areas. As a point of reference, the average person walks at a speed of 1.4 meters-per-second.

Watch the video below to see one of our HMIShelf robots in action within a logistics warehouse.

 

Yes! The Fetch Robotics Freight Mobile Base robot is designed with extensibility in mind. Its modular top plate features multiple mounting points as well as an access panel for USB, ethernet, and display port connections.  A Fetch Robotics Solutions Expert can provide you with additional guidance when it comes to your modification options.

 

 Accessories can easily be added to our Freight Mobile Base robot.

Fetch Robotics has the broadest range of available AMR load capacities in the industry.  Our Freight1500 can carry up to 3,300 lbs (1500 kg).

Some Fetch Robotics robots travel more than 20 miles (32 km) per day.

No, they do not. The FetchCore Cloud Robotics Platform for On-Demand Automation monitors and manages the robots from a single map. You can mix and match different types of Fetch Robotics robots on a single map or move robots to different maps within FetchCore.  For greater integration and coordination, Fetch Robotics provides API and SDK stacks to enable Warehouse Management Software (WMS) integration.

 

Watch the video below to learn more about Fetch Robotics’ partnership with SAP – a successful example of how simple and effective it is to integrate FetchCore with a WMS.

 

Fetch Robotics provides API and SDK stacks to enable Warehouse Management Software (WMS) integration.

 

Watch the video below to learn more about Fetch Robotics’ partnership with SAP – a successful example of how simple and effective it is to integrate FetchCore with a WMS.

 

Purchasing & Delivery

The FetchCore Cloud Robotics Platform for On-Demand Automation is more than just a piece of fleet management software. Fetchcore delivers usability and productivity features not available with industry standard Autonomous Mobile Robot software.

The features and capabilities FetchCore delivers include enhancements to safety, map-building, mix-fleet control and monitoring, global management from a single-pane of glass, and a series of micro-services that allow you to set up common workflows more quickly than any other solution.

FetchCore ensures you have the most effective, reliable and secure customer experience possible on a constant, on-going basis.

The FetchCore Cloud Robotics Platform for On-Demand Automation is similar to any other piece of modern enterprise software.  More than just robot fleet management software, it represents the core of our technology by enabling usability benefits to you that unlock the value of having robots complement your existing warehouse operations and employees.

Typical delivery time is 2-3 weeks after receipt of order. Please confirm with your Fetch Robotics Solutions Expert for more details or if you have any additional questions.

Operating Robots

Yes, WiFi is required.

 

When it comes to our VirtualConveyor line of Autonomous Mobile Robots (AMRs), a constant WiFi connection is required only while they are receiving directions to follow via FetchCore.

 

This requirement is the same when it comes to our DataSurvey line of AMRs. DataSurvey AMRs also require WiFi to pass you back data collected while it is scanning your facility.

 

FetchCore provides you with a WiFi heatmap feature that helps you identify WiFi weak spots in your facility so any issues related to WiFi can be avoided ahead of time.

If disconnected from WiFi, a Fetch Robotics robot will continue on uninterrupted and safely complete its current task.

 

A WiFi connection is only required for VirtualConveyor robots while they are receiving directions. This is the same when it comes to our DataSurvey line of AMRs.

 

FetchCore provides you with a WiFi heatmap feature that helps you identify WiFi weak spots in your facility so any issues related to WiFi can be avoided ahead of time.

Fetch Robotics robots do not require WiFi in order to avoid obstacles. Sensors on Fetch Robotics robots are used to detect and avoid obstacles. These operate independently of WiFi.

Learn more about how Fetch Robotics robots avoid obstacles via this article located in our resources section.

All communications to and from FetchCore are encrypted through SSL. To further harden security, Fetch Robotics requires only specific ports be open.

When a robot’s battery is low, you are not required to plug it in to charge.

 

With the FetchCore Cloud Robotics Platform for On-Demand Automation and Fetch charge docks, you can schedule charge times for the robots. The robots will then auto-navigate and engage charge docks per user-designated schedules, ensuring the robots are fully charged during peak usage periods.

Additionally, robots can even be set to return to the charge docks once they reach a minimum user-designated power level.

 

VirtualConveyor AMRs autonomously docking in order to recharge. 

Fetch Robotics commercial robot systems are required to be connected to our cloud-based FetchCore Cloud Robotics Platform for On-Demand Automation.

 

This ensures the best customer experience, experience interacting with our robots, and enables seamless updates, scaling, and maximum uptime.

You cannot use Fetch Robotics robots outdoors. They are designed for use in dry indoor environments.

With our VirtualConveyor line of Autonomous Mobile Robots (AMRs), almost any workflow that requires repetitive movement of material will provide a return-on-investment over time. Facilities more than 200,000 sq ft (18,580 m²) will generally see returns in under a year, but this is ultimately determined by specific workflow requirements and robot utilization.  With our DataSurvey line of AMRs, return-on-investment from data collection can be achieved in much smaller spaces.

VirtualConveyor, almost any workflow requiring repetitive movement of material will provide a return on investment over time. Facilities over 200,000 sq ft (18,580 m²) can generally see returns in under a year, but this is ultimately determined by specific workflow requirements and robot utilization.  For DataSurvey, ROI from collected data can be achieved in much smaller spaces.

Maintenance

Very little day-to-day maintenance is required of Fetch Robotics robots. This is because Fetch Robotics robots feature very few moving parts.  However, yearly checks on wheels, casters, batteries, and charge docks are recommended.

Fetch Robotics robots can work 9-hours depending on the loads they carry and total distances they travel. A Fetch Robotics Application Engineer can help you plan scheduled charges of the robots in order to ensure you always have robots available during peak working hours.

Didn’t find what you were looking for? Email us at info@fetchrobotics.com.